Last updated: 9 October 2026
1.1. Service Provider: These Terms & Conditions ("T&C") govern the private passenger transport services offered by Best Geneva Transports Sàrl (operating under the trade name "GVA TO ALPS", "we", "our"), a Swiss limited liability company registered at Rue Vermont 42, 1202 Geneva, Switzerland, under the UID / VAT number CHE-291.444.283 MWST. Managing Director: Gheorghe Gavrilita. Email: info@gvatoalps.com. Phone / WhatsApp: +41 78 744 31 14.
1.2. Contractual Scope: The person making the reservation ("the Client") accepts these conditions on behalf of each member of the booking party. The Client acts as the primary contact for all information, modifications, and matters concerning the booking, including payments.
1.3. Travel Insurance: The Client is strongly recommended to maintain comprehensive holiday/travel insurance. Best Geneva Transports Sàrl shall not be held liable for any consequential costs, missed flights, lost accommodation, or other expenses resulting from transfer delays caused by traffic, weather, or force majeure. Upon request, we will provide the Client with official documentation to support insurance claims.
1.4. Subcontracting and Partner Operations: GVA TO ALPS reserves the right to outsource or subcontract bookings to licensed and insured transport companies using reasonable skill and care. Overall contractual liability for the coordination remains with Best Geneva Transports Sàrl, and the fare confirmed at booking will not change. However, when traveling with a partner company, passengers may be subject to the standard on-board operating conditions of that specific provider.
1.5. Connections: In the instance of a client having onward connections to make (such as trains, buses, or other transportation), GVA TO ALPS will not be held liable for any costs incurred for missed connections resulting from a transfer delay.
1.6. Governing Law and Jurisdiction: These Terms & Conditions are governed exclusively by Swiss Law. The sole place of jurisdiction for any dispute arising between the passenger and the company is the competent court of the Swiss Canton of Geneva, subject to mandatory consumer protection regulations applicable to EU residents.
2.1. Contract Binding Point: By clicking "Confirm Booking" on our website, or by confirming a booking via email/WhatsApp, you accept these T&C in full. Our obligation to provide the service begins strictly upon the issuance of a written Booking Confirmation. Digital logs from our email or system servers shall serve as definitive proof of delivery of the said confirmation.
2.2. Accuracy of Data: The Client is solely responsible for verifying the accuracy of all travel data (dates, times, flight numbers, addresses). GVA TO ALPS accepts no liability for service failures or missed pickups arising from incorrect or incomplete information provided by the Client.
2.3. Time Recommendations: The Client is responsible for scheduling appropriate pickup times. We strongly advise planning airport arrival at least 2 hours before flight departure, adding the estimated transfer duration increased by a 20% safety margin to account for potential traffic, alpine weather, or border delays. (Example: If the estimated transfer time is 30 minutes, add 6 minutes safety margin, meaning pickup should be planned at least 2 hours and 36 minutes before flight departure).
2.4. Border Documents: It is the Client's sole responsibility to ensure that all passengers possess valid travel documents, visas, and IDs required to cross the Swiss-French border. GVA TO ALPS accepts no liability for delays or refusal of entry by border control authorities.
3.1. Currency: All prices are shown in Swiss Francs (CHF), all taxes included, including applicable Swiss VAT (no. CHE-291.444.283 MWST). Prices confirmed at the moment of booking are firm for the service in question, subject to changes in route, passenger count, or additional services requested.
3.2. Payment Options: Bookings are only considered secured and confirmed once one of the following options is fulfilled:
3.3. Unpaid Reservations: If no prepayment or deposit is received, the booking remains unconfirmed, and GVA TO ALPS reserves the right to cancel the reservation at any time without liability. Any bank or currency conversion fees incurred during payment are borne entirely by the Client. Receipts and invoices will be delivered digitally upon request.
3.4. Fare Adjustments: If a fare modification becomes necessary after booking due to client-requested changes (e.g., extra stops, additional luggage, changed dates), we will provide written notice. If the Client rejects the fare change, the booking will be cancelled, and any monies already paid will be refunded in full (100%), bypassing standard cancellation penalties. All standard quotes given are valid for 24 hours.
4.1. E-Ticket Requirement: The booking confirmation email serves as the Client's digital e-ticket. This confirmation must be presented to the driver for both outward and return journeys in electronic or paper form. Failure to produce a valid e-ticket upon request may result in a refusal of boarding without a refund.
4.2. Modification Window Rules: All requests for booking amendments must be submitted in writing via email to bookings@gvatoalps.com or via WhatsApp, governed by the following terms:
4.3. Communication Responsibilities: The Client must provide a valid, active mobile phone number (including international country code) during the booking process. This phone must remain switched on and reachable throughout the travel date and the stay in the resort. GVA TO ALPS is not responsible for operational issues resulting from the Client's failure to maintain telephone contact.
4.4. Resort Access and Address Boundaries: The Client must supply a valid physical address (street name and number) within the boundaries of the selected resort. The online system cannot automatically detect incorrect address details.
4.5. Vehicle Amenities: While we make every effort to maintain premium fleet features, the temporary malfunction of optional vehicle amenities, such as on-board Wi-Fi or air conditioning systems on the day of travel, does not entitle the Client to a refund or price reduction.
5.1. Cancellation Procedure: All cancellation requests must be submitted explicitly in writing by the primary contact to bookings@gvatoalps.com or via verified WhatsApp communication, citing the official booking reference.
5.2. Refund Policy Grid: In alignment with our 48-hour public policy promise, the financial terms for cancellations are established as follows:
5.3. Processing Terms: Approved refunds will be processed exclusively using the original payment method (e.g., via Stripe) within 14 working days. To comply with anti-money laundering regulations, if a bank transfer refund is required, the Client must provide identical account details matching the original payer (Holder Name, Address, IBAN, and BIC/SWIFT code). GVA TO ALPS does not issue voucher credits, and any associated bank transfer or currency conversion fees will be borne entirely by the Client.
6.1. Allowance and Declarations: The Client is strictly required to declare the exact quantity of standard suitcases and specialized sporting gear (e.g., ski/snowboard bags) during the booking stage to ensure an appropriately sized vehicle is dispatched. Deployed vehicles vary to accommodate group sizes ranging from 1 to 18 passengers (Mercedes S-Class, V-Class, or Sprinter).
6.2. Excess Luggage Fees: In the event that the Client brings undeclared or excess items at the time of pickup, GVA TO ALPS reserves the right to charge an immediate excess baggage fee of 40 CHF per extra item, require an immediate upgrade to a larger vehicle class at actual cost (subject to availability), or refuse the transportation of the excess items if they compromise vehicle safety limits.
6.3. Luggage Monitoring & Unaccompanied Items: Passengers must personally identify and monitor their own luggage when loading and unloading. GVA TO ALPS accepts no liability for passengers accidentally taking incorrect luggage items belonging to other parties. We are legally prohibited from transporting unaccompanied luggage; the owner must be present in the vehicle. Items forgotten on board are kept for 30 days before being disposed of or handed to a lost-and-found office.
6.4. Damage Disclaimer: GVA TO ALPS exercises all reasonable professional care during the transit of goods. However, we accept no liability for accidental cosmetic damage, scratches to luggage exteriors, or the breakage of fragile, valuable, or unsealed liquid items packed within the bags.
6.5. Wheelchairs and Reduced Mobility: Manual, folding wheelchairs are transported free of charge, provided their dimensions were recorded in the booking notes. For insurance reasons, our drivers are strictly prohibited from physically lifting or transferring passengers into or out of the vehicle. If a passenger requires physical boarding assistance, this must be provided entirely by the Client's party, failing which the driver reserves the right to refuse transport.
7.1. Child Seat Regulations: GVA TO ALPS strictly complies with local road safety legislation. In accordance with Swiss traffic regulations (TCO Art. 3a) and European Directive 2003/20/EC, all children under 12 years of age or under 150 cm in height must travel in an approved, appropriate child restraint device. It is strictly illegal for infants or children to travel unsecured on an adult's lap.
7.2. Supply and Liability: Appropriate age-specific child seats or booster seats are provided free of charge, provided they are explicitly requested during the online booking process. GVA TO ALPS supplies standard-issue restraint systems. Clients who require highly specific, non-standard, or orthopedic infant equipment are strongly advised to bring their own gear. In the event of a dispute or difference of opinion regarding the suitability of the supplied seat, GVA TO ALPS shall not be held liable.
7.3. Mandatory Fitting by Parents: To safeguard passenger safety and establish correct legal liability, parents, legal guardians, or group leaders are solely and exclusively responsible for physically installing, securing, and adjusting the child restraint seats inside the vehicle. The driver is not legally permitted to secure the child.
7.4. Missing Requests: If the Client fails to request required child seats during booking, GVA TO ALPS reserves the right to refuse boarding to the unequipped minors to comply with Swiss law. In this specific circumstance, no refund or alternative transport will be provided for any passengers listed under the booking.
7.5. Minor Conduct: Infants and children occupy an individual vehicle seat and are subject to standard passenger seat pricing. Children under 16 years of age are strictly prohibited from traveling alone and must be accompanied at all times by an adult aged 18 or older. Parents or designated adult guardians are fully responsible for the conduct of all minors on board and will be held financially liable for any vehicle damage caused by them.
8.1. Cleaning Surcharge: Passengers who soil, stain, or damage the interior of a vehicle due to excessive alcohol consumption, drug use, or negligence are subject to an immediate cleaning fine of 200 CHF. This surcharge is payable directly to the driver before leaving the vehicle. If the passenger refuses or is unable to pay, the driver will file an official police report, and legal action will be initiated to recover the costs, including vehicle downtime.
8.2. Vehicle Damages: Any structural, cosmetic, or electronic damage caused to a GVA TO ALPS vehicle by a Client or a member of their party must be indemnified immediately. If immediate compensation is not fulfilled, we will pursue legal channels in the Canton of Geneva to recover all associated repair costs and legal fees.
8.3. Substance Restrictions: Smoking (including the use of e-cigarettes and vapes) and the consumption of alcoholic beverages are strictly forbidden inside all vehicles operated by GVA TO ALPS.
8.4. Pet Policy: Pets are strictly prohibited on shared transfers. Pets are permitted exclusively on Private Transfers, provided they remain enclosed throughout the entire journey inside an appropriate, secure, and spill-proof travel carrier. Certified guide and service dogs are permitted free of charge across all transfer types, provided the Client notifies us via email in advance and supplies the necessary official supporting documentation.
8.5. Seat Belts: In compliance with Swiss and French federal laws, all passengers must wear their designated seat belts at all times while the vehicle is in motion. GVA TO ALPS accepts no liability for injuries or fines resulting from a passenger's failure to comply with this legal requirement.
8.6. Access Limitations & Alpine Environment: In cases of extreme weather, dangerous road icing, heavy snowfall, avalanche closures, or if the booked vehicle is physically too large to safely navigate narrow alpine resort pathways, the driver will stop at the nearest safe and legal accessible point. The Client and their party may be required to complete the remainder of the journey on foot or via resort public transit at their own expense. GVA TO ALPS accepts no liability for consequential costs or physical exertion arising from local resort access issues.
9.1. Zero Tolerance Policy: GVA TO ALPS operates a strict zero-tolerance policy regarding threatening, abusive, angry, or insulting behavior directed toward drivers, coordinators, office staff, or fellow passengers. The driver or management reserves the immediate right to cancel the Client's ticket on the spot and terminate the journey. In such events, the vehicle will stop at the nearest safe area, passengers will be asked to disembark, no refund will be issued, and GVA TO ALPS will accept no liability for any subsequent transit arrangements.
9.2. Unscheduled Route Stops: Any request for comfort stops, grocery shopping, or sightseeing along the transfer route must be explicitly requested and mutually agreed upon via email prior to the travel date. Unscheduled stops cannot be guaranteed and are subject to the driver's schedule and real-time traffic constraints, and will require an extra payment/surcharge determined by management.
10.1. Company-Initiated Delays & Refunds: If GVA TO ALPS must alter a Client's original pickup time by more than 2 hours due to internal scheduling constraints (and not due to Force Majeure), the Client is entitled to a 50% refund. If the company-initiated change exceeds 4 hours, a 100% full refund will be issued. This refund grid strictly does not apply if the schedule disruption is caused by flight delays, flight cancellations, or booking errors made by the Client.
10.2. Comprehensive Force Majeure Clauses: GVA TO ALPS shall incur no financial or contractual liability whatsoever for delays, missed connections, or non-performance caused directly by events beyond its reasonable control. Force Majeure events include, but are not limited to: road traffic accidents causing vehicular blockages, severe or exceptional alpine weather conditions (heavy snowfall, un-plowed roads), compliance with police or customs official directives, vandalism, civil unrest, riots, acts of terrorism, industrial action/strikes by third parties, road closures, natural disasters, floods, earthquakes, avalanches, mudslides, public health crises, or pandemics.
10.3. Cancelled Flights: In the event of a flight cancellation or extreme delay where the aircraft does not arrive, the booking is deemed forfeited as a "No-Show" without refund. If the Client is rebooked onto an alternative flight, a new transfer booking must be made at the current market rate, subject entirely to vehicle availability. GVA TO ALPS will provide an official insurance statement upon request to assist the Client in recovering costs from their travel insurance provider.
10.4. Delayed Flights or Luggage Disruptions: In alignment with our flight monitoring commitment, the driver will track the flight status and wait at Geneva Airport for up to 60 minutes free of charge, calculated from the actual landing time of the aircraft.
10.5. Luggage Delay Claims: It is the responsibility of the airline and not GVA TO ALPS to deliver any lost luggage to the customer. If the transfer is missed due to airline luggage delays, no refund will be provided, and the standard terms of a delay will apply. Any claims must be taken up with the airline.
10.6. Early Flight Arrivals: While we endeavor to accommodate early flight arrivals, pickup times cannot be guaranteed to be brought forward. The driver will meet the Client at the originally confirmed reservation time unless prior mutual agreement is established via WhatsApp or email.
10.7. Diverted Flights: If the Client's flight is diverted to an alternative airport (e.g., Lyon, Zurich, Basel), it remains the sole responsibility of the Client to arrange transport to the original pickup point at Geneva Airport. GVA TO ALPS is not liable to provide transport from the diverted airport, and the standard flight delay policy will apply from the moment the Client arrives at Geneva Airport.
10.8. Geneva Airport Pickups: By default, drivers collect passengers on the Swiss Side of Geneva Airport (Terminal 1, International Arrivals Hall) holding a name sign. It is the Client's sole responsibility to notify GVA TO ALPS in writing prior to travel if the pickup must take place at the French Side, Terminal 2, or a Private Aviation Charter terminal.
11.1. Avoriaz Access: For transfers to/from Avoriaz, drop-offs and collections are scheduled at the Avoriaz Welcome Centre, provided this was explicitly agreed upon in writing. If the access road to the Welcome Centre is deemed unsafe, blocked, or heavily congested by local authorities or our drivers, GVA TO ALPS reserves the right to drop off or collect all passengers (including Private Transfers) at the Prodains Cable Car station. Passengers must arrange their own transit into the resort from that point at their own expense.
11.2. Pedestrianized and Restricted Zones: In alpine resorts featuring vehicle-free zones, pedestrianized streets, or restricted parking (e.g., Zermatt, Avoriaz, specific quarters of Chamonix), the vehicle will operate strictly up to the nearest legal drop-off point or terminal. A specific collection point will be coordinated with the Client. GVA TO ALPS does not cover any auxiliary luggage portage or shuttle costs required to bridge the gap between the vehicle and the accommodation.
12.1. Health and Entry Declarations: It is the sole responsibility of the Client and all passengers to ensure they are physically fit for travel and possess all necessary health certificates, visas, or customs declarations required by Swiss and French authorities before boarding the vehicle.
12.2. Safety Measures: For the protection and well-being of our staff and passengers, GVA TO ALPS strictly enforces professional vehicle sanitization and fleet maintenance protocols. Passengers are required to cooperate with all safety instructions issued by the driver during transit.
12.3. Data Protection (GDPR/nLPD): By submitting a booking, the Client acknowledges that their personal data will be processed securely in accordance with Swiss and European data protection laws (GDPR/nLPD) exclusively for the execution of the transport contract. Marketing communications via email will only be sent if the Client has explicitly given their opt-in consent during the booking process.
For questions about these Terms & Conditions:
