Effective date: January 10, 2024
1.1. This Privacy Policy (hereinafter referred to as the "Policy") describes the procedure implemented by Best Geneva Transports Sàrl (trading as GVA TO ALPS), company registered at the address: Rue De Vermont 42, 1202 Genève, Switzerland (DE/VAT: CHE-291.444.283), to collect and use the personal data in relation to use the service for search and reserve a transfer of private passenger automobile available at GVA TO ALPS (hereinafter referred to as the "Service"), including the contents, purpose of use and disclosure of the collected information to the third parties, as well as the rights of the Users with respect to such information.
This Policy covers all persons, providing information in connection with the use of the Service (hereinafter referred to as the "Users"), including: users of the Service, passengers, employees and drivers of the GVATOALPS company while they use the Service through the site, mobile applications, any additional functions and services throughout the world.
1.2. The Company reserves the right to make at its own discretion any amendments to this Policy at any time and without any special notice to this effect. The new version of this Policy shall come into effect upon posting of the same on the Site. Continuing using the Service, the User confirms its consent to comply with the terms and conditions of the Policy in its current version. The Company recommends the Users to review the Policy more often in order to make sure that the User understands the terms, while using the Service. If the User does not agree with the terms of the Policy amended by the Company, he/she shall not be entitled to use the Service.
1.3. Any timeframes set forth herein, are stated according to time zone UTC+0, unless otherwise stated in the text of this Policy. The beginning and the end of calendar dates set forth herein, including those used to determine the duration of a term, shall be determined according to the beginning and the end of respective days in time zone UTC+0.
1.4. Unless this Policy expressly states otherwise, any terms used in the text, shall have meaning determined in Service License Agreement or Service Use Agreement.
1.5. This version of the Policy shall come into effect on January 10, 2024 and remain valid until approval of a new version.
2.1. The Company receives the following information on the Users during the Service use:
When the transfers are ordered through the Service or the Service is used by the passenger, the information on the Users may include:
The Service shall not in any way get access to and process the payment information of the Users (bank cards details, bank account details etc.) at the transfer booking or use of the Service as passenger by the Users.
2.2. Information on the Users may be provided by:
2.3. As a transfer reservation is placed by the User, the Company gets access to the following information: place and time of the beginning and the end of the Transfer, number of passengers for the Transfer, flight number (if any). Upon agreeing the terms of the specific Transfer details of the Users using the Service as passengers shall be available to the Carrier to the following extent: name (nickname or other information to be placed at the greeter sign), contact phone number, email address. The Company is not entitled to use the above details of the passengers for any purposes other than for completion of the Transfer.
2.4. The Company may collect and process information through provision of information on the Users to its partners, subsidiaries or contractors under the respective service agreements between such third parties and the Company. The Company may collect and process data placed in the Service both in and out of the territory of the European Union. Irrespective of where the data are processed, the Company shall implement the same actions for security of the same, which actions are described herein.
3.1. The Company shall be entitled to use information provided by the Users for communication with the Users, in order to check the data kept in Personal Account, ensure completion and payment of the Transfers, and for mailing and posting information and marketing messages by any means and in any media.
3.2. The Company shall be entitled to transfer information to its suppliers, consultants, marketing partners, research entities and any other service providers or business partners. During the transfer of information hereunder, the Company shall take steps to process information in compliance with the guidelines and Privacy Policy of the Company, as well as any other applicable regulations on confidentiality and security. In particular, such third parties may include:
3.3. The Company may transfer data on the Users, if it believes that it is required by applicable law, regulation, valid contract, court proceedings or request issued by a public authority, or if such information needs to be disclosed for the settlement of conflict situations (in particular, with respect to completion and/or payment of the Transfers), ensuring security to the Users or the Service, in case of any claims and disputes, related to getting services under the Service and others by the Users.
3.4. The information on the Users may be provided by the Company to the third parties in connection with such events as merger or sale of the Company's assets, amalgamation and restructuring, financing and acquisition of a business as a whole or in part, or during the negotiations of such matters.
3.5. The Company may disclose information to the third parties in situations, which are not expressly stated hereby, subject to obtaining the User's consent to disclosure of information pertaining to him/her.
3.6. Any data transfer by the Company mentioned in this section includes possibility of cross-border data transfer. For the purposes of Transfers completion the personal data may be also transferred via the Service in and out of the European Union, including transferring to or from USA and/or third countries that cannot ensure an adequate level of personal data protection.
4.1. The company only stores users' personal data to use it for the purpose it was originally collected and in accordance with the legal basis for processing it. We will retain personal data as long as there is a contractual and/or commercial relationship with the user, and as long as the user does not exercise the right to erasure, cancellation, and/or restriction with regard to the processing of such data.
Should this occur, said data will be blocked and not used as long as it may be needed to lodge or defend complaints or when any kind of legal or contractual responsibility may be derived from processing it that must be retrieved.
4.2. The Users may at any time send the request for deletion of Personal Account. Upon receipt of such a request, the Company shall delete all information on the User, except for the information that must be kept and shall restrict access of any third parties, including the Service Users, to data on such User which remains in the Service. The Users hereby accept and agree, that even in case of deletion of Personal Account, the information on the User may be provided by request of the third parties, in particular, if any conflict situation, related to completion or payment of the Transfer needs to be settled, for the purposes of ensuring security of the Users or the Service, prevention or investigation of any cases of fraud, etc.
5.1. The Users may change name, telephone number and e-mail address that were specified in the Personal Account. Personal Account also contains the history of the placed orders and agreed Transfers (completed and non-completed due to any reasons), as well as the rating of the User in the Service.
5.2. The requests for receipt of any User information (including purposes of its processing, categories of information processed, information recipients or types of recipients), change of information mentioned in Personal Account in case of its unreliability, deletion of Personal Account and refusal to receive marketing information from the Company may be sent to info@gvatoalps.com.
Any disagreements or matters concerning this website or its activities will be addressed in accordance with Swiss law, with both parties explicitly agreeing to it. Disputes arising from the website's usage will be settled by the competent courts and tribunals, in accordance with relevant laws.
In the event that any of the terms of this document be declared null, they will be removed or replaced. Should this occur, the validity of the rest of the terms included in this document will not be affected.
For questions about this Privacy Policy or our data practices, please contact us:
